Frequently Asked Questions

Changing Batteries

No, your combination is stored within the locks computer and will not be affected if you change the battery or if the battery dies.

For added security there is no other way to get into the safe. However, the battery compartment is located on the outside of the safe so you can still change the battery and regain access to your safe, even if it dies. The combination will remain the same.

The frequency that you will have to change your battery varies by user. If you use your safe multiple times a day you may have to change your battery more frequently than someone who uses the safe three times a week. Just to be safe, we suggest changing the battery of your safe twice a year.

Cannon Safe offers a bi-yearly battery change reminder via text or email. Signup here so you never forget!

We recommend using an all alkaline Duracell or Energizer battery with an expiration date of five years in the future. This will ensure optimal lock performance.

If possible, unlock the safe and leave the door open throughout the next steps. (It is always good practice to have the safe door open when working with the lock or keypad.)

  • Twist the keypad ring clockwise and pull offchanging_battery_securam_ring_off_2
  • Pull out the battery plug-in and connect the batterychanging_battery_securam_change_battery
  • Slide the battery into the tray. Put the ring back onto the keypad and twist counter clockwise changing_battery_securam
  • Test the combination before shutting door

Unlock the safe and leave the door open throughout the next steps.

  • Locate the battery tray on the bottom of the keypadchange_battery_nl_door
  • Slide the door open and pull out battery plug-inchange_battery_nl_pull_battery
  • Connect the battery and slide the battery into the traychange_battery_nl_battery
  • Close the latch and test combination before shutting safe doorchange_battery_nl_door

Changing Lock Combinations

The factory combination for Cannon Safes is 1-2-3-4-5-6

Note, you will need the MRC code to do this. This is a number that is available only through the factory, please see “How do I get my MRC Code” if you need help.

Open the safe using the MRC code. Leave the safe door open and in the locked position (locking bolts should be visible).

mrc

Press and hold 3 until you hear a double beep.

3

Enter the MRC; you should hear a double beep.

mrc

Press and Hold 1 until you hear a double beep.

1

Enter the MRC; you should hear a double beep.

mrc

Enter the desired code (Factory code is 1-2-3-4-5-6); you should hear a double beep.

123456

Re-enter the desired code (Factory code is 1-2-3-4-5-6); you should hear a double beep.

123456

Test the combination with the door open to make sure the combination was accepted.

You will know you have a NL Lock if your safe has this keypad:

nl_lock

Programming Instructions

  • Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.
s14-h1tec-13-empty_187x250_
  • Press and hold “0” until you hear a double beep.
0double_beep
  • Enter existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6). You will hear a double beep.
capture9
  • Choose and enter a new six (6) digit code. You will hear a double beep.
capture10
  • Re-Enter new six (6) digit code. You will hear a double beep.If you hear a long beep, the old code is still valid.
capture10
  • With the safe door open, test the new combination.If you have any issues call us at +1 (847) 665-1635

Congratulations! You have changed your safe combination. Now don’t forget it because you will need it if you want to change the combination again!

You will know you have a SecuRam Lock if your safe has this keypad:

securam

Programming Instructions

  1. Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.
s14-h1tec-13-empty_187x250_
  1. Press “0” six times, you will hear a double beep.
zeroesdoublebeep
  1. Enter existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6). You will hear a double beep.
capture9
  1. Select and enter a new six (6) digit code. You will hear a double beep.
capture10
  1. Re-Enter new six (6) digit code. You will hear a double beep.If you hear 3 beeps, the old code is still valid.
capture10
  1. With the safe door open, test the new combination.

If you have any issues call us at +1 (847) 665-1635

Congratulations! You have changed your safe combination. Now don’t forget it because you will need it if you want to change the combination again!

You will know you have a S&G Lock if your safe has this keypad:

s_g

Note, there are two sets of instructions listed below; one is for changing the Administrator Code and the other for changing the User Codes.

  • Administrator Code: it is required when changing or adding additional user codes.
  • User Code: used for people with additional access to your safe. You have up to 8 user codes.

Programming Instructions for Administrator

  • Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.
ca23-h4fdb-13-empty_127x170_
  • Press “7” then “4”, then “*”.
capture
  • Enter your current 6 digit code then press”#”. You will hear three beeps.
capture2
  • Press “1” then “*”.
capture3
  • Select and enter a new six (6) digit code. You will hear three beeps.
capture4
  • Re-enter a new six (6) digit code. You will hear three beeps.If you hear a long beep, the old code is still valid.
capture4
  • With the safe door open, test the new combination.If you have any issues call us at (702) 910-2491

Congratulations! You have changed you Administrator Code. Now don’t forget it because you will need it if you want to change the User Codes!

Programming Instructions for Users

  • Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.
ca23-h4fdb-13-empty_127x170_
  • Press “7” then “4”, then “*”.
capture
  • Enter the Admin Code then press”#”. You will hear three beeps.
capture7
  • Press the user number you are trying to change/add (2-9) then “*”.
capture6
  • Select and enter a new six (6) digit code. You will hear three beeps.
capture4
  • Re-enter a new six (6) digit code. You will hear three beeps.If you hear a long beep, the old code is still valid.
capture4
  • With the safe door open, test the new combination.If you have any issues call us at +1 (847) 665-1635

You will know you have a Kaba Lock if your safe has this keypad:

kaba

Programming Instructions

  • Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.

If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.

s40-h1tec-13-empty_204x230_
  • Press “#” the “1” hear a double beep.

capture8

  • Enter existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6). You will hear a double beep.

capture9

  • Select and enter a new six (6) digit code. You will hear a double beep.

capture10

  • Re-Enter new six (6) digit code. You will hear a double beep.

If you hear 3 beeps, the old code is still valid.

capture10-1
  • With the safe door open, test the new combination.

If you have any issues call us at +1 (847) 665-1635

Congratulations! You have changed your safe combination. Now don’t forget it because you will need it if you want to change the combination again!

General

Check the battery. We recommend using an Energizer or Duracell battery that is 100% Alkaline, no lithium, non-rechargeable battery, and with an expiration date of 5 years in the future.

Also, try turning the handle to the right, without letting go of the pressure, put in the code, then turn it to the left. Once you hear the 2 beeps your safe should open.

If your safe still doesn’t open, please contact customer service.

Prior to contacting Customer Service, please REGISTER your safe!

Note: If submitting a customer service claim for this issue, please mark YES to the question “Is your issue lock related?” on the contact us form. Also on the contact us form, please submit a short video clip illustrating the keypad double beeping, the lock clicking or not clicking, and the battery which you have installed paying close attention to the battery’s expiration date. Providing this information will expedite your service request.

Tools needed: 

​5mm Allen Wrench 

Step 1. Locate the set screw on the hub  

Step 2. Using the 5mm Allen Wrench, make sure it is tight. Test handle to see if it is still spinning, if the handles still spin, please proceed to Step 3. 

Step 3. Remove the set screw 

Step 4. In the same location, there is a second set screw; tighten this screw using the same 5mm Allen Wrench.  

Step 5. Reinstall the previously removed set screw. 

Step 6. Test the handle for proper operation, if handle continues to spin, proceed to Step 7.  

Step 7. Remove both set screws  

Step 8. Pull on the hub to remove it from the shaft. 

Step 9. Try rotating the shaft with your hand:  

Note: If for any reason you are unable to remove the hub, please remove the spokes and in one of the large threaded holes, mark the shaft with a marker. Rotate the hub by hand and follow that mark, if the mark stays visible and the hub rotates at least ¾ of a rotation (270 degrees), please contact Customer Service for further assistance 

  • If the shaft does not spin, please slide the hub back onto the shaft to its original location, screw and tighten the first then the second setscrew. Test the handle to confirm proper function. 
  • If the shaft spins, please fill out the contact form.

Is the door to your safe moving when closed and locked? We’ll show you an easy way to fix this issue.

Note: This safe includes a red reset button located on the inside of the door and covered with a removable cap. In order to use this reset button, remove the cap first.

Replace the cap securely over the reset button after setting your combination. Failure to do so will compromise the safety and security of the safe.

To enter your personal security code you will need to follow the steps listed below:

1. After opening the electronic safe (with the preset factory code of 1 – 5 – 9 – #) locate the small red reset button on the inside of the door near the hinge.

2. Press the red reset button and then release it; you will hear a beep. A yellow light on the faceplate will activate and stay on for a period of time while you enter your personal security code. You can only enter the code while the yellow light is illuminated.

With the door open and the yellow light activated, enter your 3 – 8 digit code. Confirm your code by pressing the symbol  on the keypad. Before closing the door, enter your code followed by the # symbol to be sure that it releases the handle and allows you to turn it. You should see the live action bolts retract.

If the code fails, go through steps 1 and 2 again. If the code works successfully, record your combination number. If you write down your combination you must keep this information in a secure place, away from children, and not inside the safe. You should then close and lock the door.

NOTE: DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW SECURITY CODE WORKS CORRECTLY.

If an incorrect code is entered 3 times, the safe will automatically lockout for 15 seconds. If an incorrect code is entered 2 additional times, the safe will not allow any other codes to be entered for 5 minutes.

NOTE: If you press the wrong number while entering a security code, you can press “∗” to erase that entered number.

The size of the knockout is ½ inch and there is only one hole. Every Cannon Safe model comes with a knockout. If you decide to use it for any reason please be careful not to alter the hole in any way as it may void your warranty and damage the integrity of the safe.

The knockouts are small enough that they will not be an issue if a fire event occurs. As added protection though, Stack-On offers an installation kit which includes seal that expands for extra protection.

The only Cannon Safe model that comes with a built-in power supply is the Cannon 1965 premium model. However, all Cannon Safes come with knockouts in the back to allow for the wiring of electrical systems to use with lights or dehumidifiers. When using the knockouts be careful not to make them any bigger. This can void your warranty and compromise the integrity of the safe. We also have cordless dehumidifiers and light kits available.

When the indicator beads turn pink, the silica gel is saturated and needs to be reactivated. To reactivate the beads, place the entire unit (do not disassemble) in the oven at 325 Fahrenheit for at least 3 hours. Let the unit cool enough to handle, then return to the safe. Note: the indicating beads will gradually turn blue once reactivated.

An alternative option to an electric dehumidifier is our silica gel dehumidifier, which does not need electricity to operate.

If you prefer the electrical option, Cannon Safes come with knockouts in the back to allow for the wiring of electrical systems to use with lights or dehumidifiers. When using the knockouts be careful not to make them any bigger. This can void your warranty and compromise the integrity of the safe.

Lock-out mode lasts five minutes. Refrain from pushing buttons while the battery connects or the timer will reset.

We recommend using Red Head 3/8 inch x 3-3/4 inch concrete wedge anchors.

No, the wiring configuration in the digital keypad is different when compared to the EMP lock.

Digital locks provide secure and fast access to your valuables. Safes with digital keypads cannot support a mechanical lock because they lack specific features to guarantee protection.

You can reach our Sales Support Representatives by calling +1 (847) 665-1635. Our hours are Monday to Friday 6 am to 4 pm PST. Please be aware that our hours may vary during holidays. 

You can also get in contact with a representative using the Live Chat feature on our website. Please keep in mind the hours of operation are the same as they are for phone calls.

Additional assistance if needed can be provided by our Support team at:

  • Phone: +1 (847) 665-1635
  • Email: contactus@cannonsafe.com
  • Hours of Operation: Monday through Friday from 6 AM to 4 PM PST. Closed on major holidays.

You can find the model number for you safe on the door of the safe.

Find the serial number on the right, outside body wall of the safe, in the upper front corner. The serial number will be on a small silver sticker.

Here you will find a PDF version of the original owner’s manual shipped with your safe. Within it, you should be able to find answers to most of your questions.. Please take a moment to read the manual to get a full understanding of all the features associated with your Cannon Safe.

To receive a warranty certificate please give a call to customer service +1 (847) 665-1635 and we will place an order to send this out to you.

Here you will find a PDF version of the original owner’s manual shipped with your safe. Within it, you should be able to find answers to most of your questions.. Please take a moment to read the manual to get a full understanding of all the features associated with your Cannon Safe.

Opening Your Safe

For added protection, Cannon Safes are not equipped with a key backup.

Lock-out mode lasts five minutes. Refrain from pushing buttons while the battery connects or the timer will reset.

Verify that your batteries work. The best battery to use is a Duracell or Energizer battery with an expiration date of 5 years in the future. If the batteries have been in the safe for more than 6 months, change them and try opening and closing the safe again.

Note: If your safe still doesn’t open, call customer service +1 (847) 665-1635.

If you lost the combination to your Cannon Safe please fill out this form. After you fill out the form our Customer Service team will check to see if the Master Reset Code is available for your safe. Filling out the form mentioned above does not guarantee that our team will be able to assist you in gaining access to your safe. Master Reset Codes are not available for all safes but we will do our best to assist you. Once our Customer Service department reviews the information we will be in touch via email with next steps.

To open the safe, we recommend putting a Phillips-Head screwdriver into one of the holes of the hub and turning it to the right without letting go of the pressure. Put in the code then turn it to the left. When you hear 2 beeps your safe will open.

The handles are inside of the safe in a white box. This box also contains the 4 Floor plugs and 7 shelf clips.

Safe Accessories

An alternative option to an electric dehumidifier is our silica gel dehumidifier, which does not need electricity to operate.

If you prefer the electrical option, Cannon Safes come with knockouts in the back to allow for the wiring of electrical systems to use with lights or dehumidifiers. When using the knockouts be careful not to make them any bigger. This can void your warranty and compromise the integrity of the safe.

We recommend using Red Head 3/8 inch x 3-3/4 inch concrete wedge anchors.

When the indicator beads turn pink, the silica gel is saturated and needs to be reactivated. To reactivate the beads, place the entire unit (do not disassemble) in the oven at 325 Fahrenheit for at least 3 hours. Let the unit cool enough to handle, then return to the safe. Note: the indicating beads will gradually turn blue once reactivated.

You can fill out the Shelf Order Form. Looking at the image, determine which shelves you need. Keep in mind that we no longer make shelves for past models. To produce and ship the shelves it will take approximately 5-8 weeks. If you have any questions please contact customer service at +1 (847) 665-1635.

shelving

Warranty

The warranty does not cover lost or forgotten combinations, improper opening procedure, and weak or dead batteries. Electronic and EMP locks carry a one-year warranty for labor and a lifetime warranty for parts.

Please call us at +1 (847) 665-1635 and explain the situation. We will ask for certain information to process the claim but rest assured knowing your Cannon Safe is covered for the lifetime of the safe if you experience one of the unfortunate events mentioned above.

Paint comes with a one-year warranty, depending on proper care and environment. If you need assistance with paint warranty please call us at +1 (847) 665-1635.