Cannon Safe FAQs
Peace of Mind Starts with Cannon Security Products. Our FAQ section is designed to give you quick, reliable answers to common questions about our safes, accessories, and services. Whether you need help with setup, programming, battery replacement, shipping, or warranty details, you’ll find clear guidance here.
Frequently Asked Question
Changing Batteries FAQ's
How do I install my battery in the MiniVault or MultiVault?
The battery is installed the same way for all GV1000 and GV2000 models.
Step 1: Open the Unit door. Be sure not to lock your keys inside the unit.
Step 2: Carefully place the unit upside down.
Step 3: Remove the interior shelf (only found on the GV2000 models) and pull the bottom foam forward, starting from the bottom back of the unit, slowly and carefully so as not to tear off (note that the unit is upside down so the top is now the bottom).
Step 4: Find the battery cable with the positive (+) and negative (-) guides.
Step 5: Plug in the battery.
Step 6: The battery will be inserted into hooks with the battery name facing you and the battery cables and plug on the right-hand side. First insert the top portion of the battery slightly and use it to pull the hook up while pushing in the rest of the battery.
If you find yourself needing additional help please review our user manuals.
If my battery is dying, how often will the low battery warning light flash?
The low battery indicator light will only flash when you are entering your combination. You may also hear that the battery is dying from the way the lock sounds.
Changing the Battery – SecuRam Keypad
Ram Keypad
If possible, unlock the safe and leave the door open throughout the next steps. (It is always good practice to have the safe door open when working with the lock or keypad.)
- Twist the keypad ring clockwise and pull off
- Pull out the battery plug-in and connect the battery
- Slide the battery into the tray. Put the ring back onto the keypad and twist counter clockwise
- IMPORTANT: Test the combination before shutting door
- Twist the keypad ring clockwise and pull off
What kind of battery should I use?
We recommend using an all alkaline Duracell or Energizer battery with an expiration date of five years in the future. This will ensure optimal lock performance.
When should I change my battery?
The frequency that you will have to change your battery varies by user. If you use your safe multiple times a day you may have to change your battery more frequently than someone who uses the safe three times a week. Just to be safe, we suggest changing the battery of your safe twice a year.
Is there a backup way to get into the safe if my batteries die?
For added security there is no other way to get into the safe. However, the battery compartment is located on the outside of the safe so you can still change the battery and regain access to your safe, even if it dies. The combination will remain the same.
Do I lose my combination if I change the battery or if the battery dies?
No, your combination is stored within the locks computer and will not be affected if you change the battery or if the battery dies.
Cannon Safe Warranty FAQ's
What if the paint on my safe is damaged?
Paint comes with a one-year warranty, depending on proper care and environment. If you need assistance with paint warranty please call us at (847) 665-1635.
What should I do if my safe experiences fire, flood, or burglary?
Please call us at (847) 665-1635 and explain the situation. We will ask for certain information to process the claim but rest assured knowing your Cannon Safe is covered for the lifetime of the safe if you experience one of the unfortunate events mentioned above.
Does my warranty cover me if I lost the combination to my safe?
The warranty does not cover lost or forgotten combinations, improper opening procedure, and weak or dead batteries. Electronic and EMP locks carry a one-year warranty for labor and a lifetime warranty for parts.
What is the proper way to accept a safe delivery?
Changing Combinations FAQ's
Lock Code Change – Kaba Locks
You will know you have a Kaba Lock if your safe has this keypad:
Programming Instructions
Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.
If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.
Press “#” the “1” hear a double beep.
Enter existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6). You will hear a double beep.
Select and enter a new six (6) digit code. You will hear a double beep.
Re-Enter new six (6) digit code. You will hear a double beep.
If you hear 3 beeps, the old code is still valid.
With the safe door open, test the new combination.
If you have any issues call us at (847) 665-1635.
Congratulations! You have changed your safe combination. Now don’t forget it because you will need it if you want to change the combination again!
Lock Code Change – S&G Locks
You will know you have a S&G Lock if your safe has this keypad:
Note, there are two sets of instructions listed below; one is for changing the Administrator Code and the other for changing the User Codes.
Administrator Code: it is required when changing or adding additional user codes. User Code: used for people with additional access to your safe. You have up to 8 user codes.
Programming Instructions for Administrator
Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.
Press “7” then “4”, then “*”.
Enter your current 6 digit code then press”#”. You will hear three beeps.
Press “1” then “*”.
Select and enter a new six (6) digit code. You will hear three beeps.
Re-enter a new six (6) digit code. You will hear three beeps.If you hear a long beep, the old code is still valid.
With the safe door open, test the new combination.If you have any issues call us at (847) 665-1635.
Congratulations! You have changed you Administrator Code. Now don’t forget it because you will need it if you want to change the User Codes!
Programming Instructions for Users
Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.
Press “7” then “4”, then “*”.
Enter the Admin Code then press”#”. You will hear three beeps.
Press the user number you are trying to change/add (2-9) then “*”.
Select and enter a new six (6) digit code. You will hear three beeps.
Re-enter a new six (6) digit code. You will hear three beeps.If you hear a long beep, the old code is still valid.
With the safe door open, test the new combination.If you have any issues call us at (847) 665-1635.
Lock Code Change – NL Locks
You will know you have a NL Lock if your safe has this keypad:
Programming Instructions
Enter the existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6), turn handle counter-clockwise and pull door open. With the door pulled open, put the safe in the locked position by turning the handle clockwise. You should be able to see the protruding bolts on the safe door.If there is one (1) long beep after entering the code, the lock did not recognize the code, slow down.
Press and hold “0” until you hear a double beep.
Enter existing six (6) digit code (for new safes, preset code is 1,2,3,4,5,6). You will hear a double beep.
Choose and enter a new six (6) digit code. You will hear a double beep.
Re-Enter new six (6) digit code. You will hear a double beep.If you hear a long beep, the old code is still valid.
With the safe door open, test the new combination.If you have any issues call us at (847) 665-1635.
Congratulations! You have changed your safe combination. Now don’t forget it because you will need it if you want to change the combination again!
What is the combination of my new safe?
The factory combination for Cannon Safes is 1-2-3-4-5-6
Opening Your Safe FAQ's
Where are the handles of my safe?
The handles are inside of the safe in a white box. This box also contains the 4 Floor plugs and 7 shelf clips.
How do I open the safe if the handles are in the inside?
To open the safe, we recommend putting a Phillips-Head screwdriver into one of the holes of the hub and turning it to the right without letting go of the pressure. Put in the code then turn it to the left. When you hear 2 beeps your safe will open.
My safe will not lock, what do I do?
Verify that your batteries work. The best battery to use is a Duracell or Energizer battery with an expiration date of 5 years in the future. If the batteries have been in the safe for more than 6 months, change them and try opening and closing the safe again.
Note: If your safe still doesn’t open, call customer service (847) 665-1635.
*If the indicator light flashes green and red your swipe was not accepted and you will need to try again.
Safe Accessories FAQ's
How do I buy extra shelves?
Looking at the image, determine which shelves you need. Keep in mind that we no longer make shelves for past models. To produce and ship the shelves it will take approximately 5-8 weeks. If you have any questions please contact customer service at (847) 665-1635.
How do I reactivate my Silica Gel Dehumidifier?
When the indicator beads turn pink, the silica gel is saturated and needs to be reactivated. To reactivate the beads, place the entire unit (do not disassemble) in the oven at 325 Fahrenheit for at least 3 hours. Let the unit cool enough to handle, then return to the safe. Note: the indicating beads will gradually turn blue once reactivated.
What size screws or anchors should I use to bolt my unit to the floor?
We recommend using Red Head 3/8 inch x 3-3/4 inch concrete wedge anchors.
How do I use an electric dehumidifier in a safe without a power outlet?
An alternative option to an electric dehumidifier is our silica gel dehumidifier, which does not need electricity to operate.
If you prefer the electrical option, Cannon Safes come with knockouts in the back to allow for the wiring of electrical systems to use with lights or dehumidifiers. When using the knockouts be careful not to make them any bigger. This can void your warranty and compromise the integrity of the safe.
General FAQ's
My safe did not come with an Owner’s Manual. How do I get one?
Here you will find a PDF version of the Cannon Safe original owner’s manual shipped with your safe. Within it, you should be able to find answers to most of your questions. Please take a moment to read the manual to get a full understanding of all the features associated with your safe.
What do I do if my safe did not coming with a Warranty Certificate?
To receive a warranty certificate please give a call to customer service (847) 665-1635 and we will place an order to send this out to you.
Where can I find an Owner’s Manual for my safe?
Here you will find a PDF version of the Cannon Safe original owner’s manual shipped with your safe. Within it, you should be able to find answers to most of your questions.. Please take a moment to read the manual to get a full understanding of all the features associated with your Cannon Safe.
Where can I find the serial number for my safe?
Find the serial number on the right, outside body wall of the safe, in the upper front corner. The serial number will be on a small silver sticker.
Where can I find the model number for my safe?
You can find the model number for you safe on the door of the safe.
Where can I find customer service or technical support?
Additional assistance if needed can be provided by our Support team at: (847) 665-1635.
How can I contact a store support representative?
You can reach our Sales Support Representatives by calling (847) 665-1635.
You can also get in contact with a representative using the Live Chat feature on our website. Please keep in mind the hours of operation are the same as they are for phone calls.
Can I replace the digital keypad with a mechanical lock?
Digital locks provide secure and fast access to your valuables. Safes with digital keypads cannot support a mechanical lock because they lack specific features to guarantee protection.
Can I upgrade my digital keypad to EMP?
No, the wiring configuration in the digital keypad is different when compared to the EMP lock.
What size screws or anchors should I use to bolt my unit to the floor?
We recommend using Red Head 3/8 inch x 3-3/4 inch concrete wedge anchors.
How long does the “lock-out mode” last?
Lock-out mode lasts five minutes. Refrain from pushing buttons while the battery connects or the timer will reset.
How does the silica gel dehumidifier work?
When the indicator beads turn pink, the silica gel is saturated and needs to be reactivated. To reactivate the beads, place the entire unit (do not disassemble) in the oven at 325 Fahrenheit for at least 3 hours. Let the unit cool enough to handle, then return to the safe. Note: the indicating beads will gradually turn blue once reactivated.
Is there an option to install a power outlet in the safe so I can use a dehumidifier or lights?
The only Cannon Safe model that comes with a built-in power supply is the Cannon 1965 premium model. However, all Cannon Safes come with knockouts in the back to allow for the wiring of electrical systems to use with lights or dehumidifiers. When using the knockouts be careful not to make them any bigger. This can void your warranty and compromise the integrity of the safe. We also have cordless dehumidifiers and light kits available.
When utilizing the knockouts in the back of the safe how does it retain fire protection?
The knockouts are small enough that they will not be an issue if a fire event occurs. As added protection though, Stack-On offers an installation kit which includes seal that expands for extra protection.
What size are the knockout holes in the back of the safe and how many are there?
The size of the knockout is ½ inch and there is only one hole. Every Cannon Safe model comes with a knockout. If you decide to use it for any reason please be careful not to alter the hole in any way as it may void your warranty and damage the integrity of the safe.
How to install the NL keypad?
How to Change the Premier to Universal Lock?
How to Change the Universal Lock?
How to Remove the Door Panel (DOK)?
Entering Your Security Code on model TS5730-H1-20 – 36-gun safe
Note: This safe includes a red reset button located on the inside of the door and covered with a removable cap. In order to use this reset button, remove the cap first.
Replace the cap securely over the reset button after setting your combination. Failure to do so will compromise the safety and security of the safe.
To enter your personal security code you will need to follow the steps listed below:
After opening the electronic safe (with the preset factory code of 1 – 5 – 9 – #) locate the small red reset button on the inside of the door near the hinge.
Press the red reset button and then release it; you will hear a beep. A yellow light on the faceplate will activate and stay on for a period of time while you enter your personal security code. You can only enter the code while the yellow light is illuminated.
With the door open and the yellow light activated, enter your 3 – 8 digit code. Confirm your code by pressing the symbol ∗ on the keypad. Before closing the door, enter your code followed by the # symbol to be sure that it releases the handle and allows you to turn it. You should see the live action bolts retract.
If the code fails, go through steps 1 and 2 again. If the code works successfully, record your combination number. If you write down your combination you must keep this information in a secure place, away from children, and not inside the safe. You should then close and lock the door.
NOTE: DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW SECURITY CODE WORKS CORRECTLY.
If an incorrect code is entered 3 times, the safe will automatically lockout for 15 seconds. If an incorrect code is entered 2 additional times, the safe will not allow any other codes to be entered for 5 minutes.
NOTE: If you press the wrong number while entering a security code, you can press “∗” to erase that entered number.
Adjusting Door Play on your Cannon Safe
Is the door to your safe moving when closed and locked? We’ll show you an easy way to fix this issue.
My safe’s handle is spinning and will not open the door
Tools needed:
5mm Allen Wrench
- Step 1. Locate the set screw on the hub.
- Step 2. Using the 5mm Allen Wrench, make sure it is tight. Test handle to see if it is still spinning, if the handles still spin, please proceed to Step 3.
- Step 3. Remove the set screw.
- Step 4. In the same location, there is a second set screw; tighten this screw using the same 5mm Allen Wrench.
- Step 5. Reinstall the previously removed set screw.
- Step 6. Test the handle for proper operation, if handle continues to spin, proceed to Step 7.
- Step 7. Remove both set screws.
- Step 8. Pull on the hub to remove it from the shaft.
- Step 9. Try rotating the shaft with your hand:
Note: If for any reason you are unable to remove the hub, please remove the spokes and in one of the large threaded holes, mark the shaft with a marker. Rotate the hub by hand and follow that mark, if the mark stays visible and the hub rotates at least ¾ of a rotation (270 degrees), please contact Customer Service for further assistance.
If the shaft does not spin, please slide the hub back onto the shaft to its original location, screw and tighten the first then the second setscrew. Test the handle to confirm proper function. If the shaft spins, please call us at (847) 665-1635.
I hear two beeps but my safe will not unlock, what does this mean?
Check the battery. We recommend using an Energizer or Duracell battery that is 100% Alkaline, no lithium, non-rechargeable battery, and with an expiration date of 5 years in the future.
Also, try turning the handle to the right, without letting go of the pressure, put in the code, then turn it to the left. Once you hear the 2 beeps your safe should open.
If your safe still doesn’t open, please contact customer service.
Prior to contacting Customer Service, please REGISTER your safe.
Note: If submitting a customer service claim for this issue, please mark YES to the question “Is your issue lock related?” on the contact us form. Also on the contact us form, please submit a short video clip illustrating the keypad double beeping, the lock clicking or not clicking, and the battery which you have installed paying close attention to the battery’s expiration date. Providing this information will expedite your service request.