My safe will not lock, what do I do?

Verify that your batteries work. The best battery to use is a Duracell or Energizer battery with an expiration date of 5 years in the future. If the batteries have been in the safe for more than 6 months, change them and try opening and closing the safe again.

Note: If your safe still doesn’t open, call customer service +1 (847) 665-1635.

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